Conditions d’utilisation

Article 1: definitions

In these terms and conditions means: Additional agreement: an agreement by which the consumer acquires products, digital content and / or services in connection with a distance agreement and these goods, digital content and / or services are provided by the entrepreneur or on the basis of a partner the third party and the entrepreneur; consideration period: the period in which the consumer can use his right of withdrawal; consumer: the natural person who does not act for purposes related to his trade, business, crafts or professional activity; day: calendar day; digital content: data produced and provided in digital form; long-term agreement: an agreement for the regular delivery of goods, services and / or digital content during a certain period; sustainable data carrier: any tool - including e-mail - that enables the consumer or entrepreneur to store information personally directed to him in a way for future consultation or period period of use what the information is intended for and which allows any reproduction of the stored information; right of withdrawal: the possibility of the consumer to cancel the distance agreement within the consideration period; entrepreneur: the natural or legal person that provides remote products, (access to) digital content and / or services to consumers; distance agreement: an agreement to be concluded between the entrepreneur and the consumer under an organized remote selling system of products, digital content and / or services, which is used up to and with the conclusion of the agreements concluded by you uses one or more remote communication techniques; model withdrawal form: the european model withdrawal form listed in annex I to these terms. Annex I does not have to be made available if the consumer does not have a right of withdrawal regarding his order; remote communication technology: means that can be used to conclude an agreement without consumer and entrepreneur need to meet in the same space at the same time.

Article 2: identity of the entrepreneur

Pl-line one bv.
Bredestraat 7a
6211HA Maastricht
The netherlands

Telephone number:+31 (0) 43 32 508 53
Email address:service@pl-line.com

Coc number: 55193048

Vat identification number: nl851602770b01

Article 3: applicability

These general terms and conditions apply to any offer of the entrepreneur and to any distance agreement concluded between entrepreneur and consumer. Before the remote contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before concluding the agreement remote, how to see the general conditions with the entrepreneur and that they will be as so soon as possible at the request of the consumer. If the agreement is concluded electronically remote, by difference from the previous member and before the agreement is remote concluded, the text of these general terms and conditions may be available to the consumer as available by the consumer by electronic road a simple way can be stored on a sustainable data carrier. If this is not reasonably possible, before concluding the agreement remote, will be indicated where the general terms and conditions may be acknowledged by electronic road and that they will be requested at the request of the consumer at any otherwise.

In the event that, in addition to these terms and conditions, specific product or service conditions also apply, the second and third member shall apply accordingly and the consumer may apply miscellaneous in case of conflict of conditions.

Article 4: the offer

If an offer has a limited validity or is made under conditions, this will be expressly stated in the offer. The offering contains a full and accurate description of the products offered, digital content and / or services. The description is sufficiently detailed to allow a good assessment of the offering by the consumer. If the entrepreneur uses images, these are a true representation of the products, services and / or digital content offered. Known mistakes or errors in the offer do not bind the entrepreneur. Each offer contains such information that it is clear to the consumer of the rights and obligations connected to the acceptance of the offer.

Article 5: the agreement

The agreement shall be concluded, subject to the provisions in paragraph 4, at the time of acceptance by the consumer of the offer and compliance with the conditions contained thereof. If the consumer has accepted the offer by electronic road, the entrepreneur will confirm within electronic road receipt of acceptance of the offer. Unless the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement. If the agreement is electronically concluded, the entrepreneur takes appropriate technical and organizational measures to secure the electronic transfer of data and make sure for a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate safety precautions. The entrepreneur can within legal framework - make sure the consumer can fulfill his payment obligations, as well as all those facts and factors that are important for responsible accommodation of the distance agreement. If the entrepreneur has good grounds not to enter into the agreement on the basis of this investigation, the entrepreneur is justified to refuse an order or request or to bind special conditions to the performance.

The entrepreneur will be stored in an accessible way by the consumer in an accessible way at the end of delivery of the product, service or digital content to the consumer, the following information, in writing or in an accessible way:

The visiting address of the establishment of the entrepreneur where the consumer can right with a complaint;

The conditions under and the method on which the consumer can use the right of withdrawal, or a clear message regarding the exclusion of the right of withdrawal;

The information about warranties and existing service after purchase;

The price including all taxes of the product, service or digital content; to the extent applicable the costs of delivery; and the method of payment, delivery or distance performance of the agreement;

The requirements for termination of the agreement if the agreement has a duration of more than one year or of an undetermined duration;

If the consumer has a right of withdrawal, the model withdrawal form.

In the event of a duration transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6: right of withdrawal

With products: The consumer can dissolve an agreement regarding the purchase of a product for a minimum 14 days without statement of reasons. The entrepreneur may ask the consumer about the reason for withdrawal, but not obligating this reason(s). The reflection period referred to in paragraph 1 shall start on the day after the consumer, or a pre-designated third party who is not the carrier, receives the product, or:

If the consumer has ordered multiple products in the same order: the day on which the consumer or a third party designated by him received the last product. The entrepreneur may, provided he has clearly informed the consumer prior to the ordering process, refuse an order for multiple products with different delivery times;

If the delivery of a product consists of different shipments or parts: the day on which the consumer, or a third party designated by him receives the last shipment or part;

For agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, receive the first product. For services and digital content not provided on a material support:

The consumer may cancel a service agreement and an agreement for the supply of digital content not supplied on a material carrier for a minimum of 14 days without reasons. The entrepreneur may ask the consumer about the reason for withdrawal, but not obligate it to state his reason (s). The consideration period referred to in paragraph 3 shall start on the day following the conclusion of the agreement. Extended withdrawal period for products, services and digital content not supplied on a material carrier if not informing about the right of withdrawal:

If the entrepreneur has not provided the consumer regulatory information about the right of withdrawal or the model withdrawal form, the withdrawal period will expire twelve months after the end of the original, in accordance with the previous members.

If the entrepreneur has provided the information referred to in the previous paragraph to the consumer within a twelve months from the effective date of the original consideration period, the coverage period expires 14 days from the day on which the consumer received that information.

Article 7: obligations of the consumer during the withdrawal period

During the review period, the consumer will handle the product and the packaging with care. He will unpack or use the product only to the extent necessary to determine the nature, characteristics and functioning of the product. The starting point in this is that the consumer should only handle and inspect the product as they may do in a store. The consumer shall only be liable for any default of the product resulting from a manner of handling the product that goes beyond permitted in paragraph 1. The consumer will not be liable for any dimension of the product if the entrepreneur has not provided him all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8: the right of withdrawal by the consumer and its costs

If the consumer uses his right of withdrawal, he will notify the entrepreneur within the withdrawal period by using the model withdrawal form or in another integral manner. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer will return the product, or hand it over to (an agent of) the entrepreneur. This does not need if the entrepreneur has offered to collect the product himself. The consumer has observed the return period in any case if he returns the product before the withdrawal period. The consumer will return the product with all accessories supplied, if reasonably possible in original condition and packaging, and in conformity with the reasonable and clear instructions provided by the entrepreneur. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer. The consumer bear the direct cost of returning the product. If the entrepreneur has not reported that the consumer has to bear these costs or if the entrepreneur indicates to bear the costs himself, the consumer does not have to bear the cost of returns. If the consumer withdraws after first having expressly requested that the provision of the service or the supply of gas, water or electricity not ready for sale made in a limited volume or determined amount, the consumer amount has been reduced. Amount due proportional to that portion of the undertaking fulfilled by the entrepreneur at the time of withdrawal compared to the full performance of the undertaking.

The consumer shall not bear any charges for the performance of services or the supply of water, gas or electricity which are not ready for sale made in a limited volume or quantity, or for the supply of urban heating, if:

The entrepreneur has not provided the consumer the legally required information about the right of withdrawal, the reimbursement in case of withdrawal or the model withdrawal form, or;

The consumer has not expressly requested the start of performance of the service or supply of gas, water, electricity or urban heating during the reflection period.

The consumer will not bear charges for the full or partial supply of digital content not supplied on a material media, if:

He has not expressly agreed prior to delivery of the agreement to start performing with the agreement before the end of the withdrawal period;

He has not recognized to lose his right of withdrawal when granting his consent; or

The entrepreneur failed to confirm this consumer statement. If the consumer uses his right of withdrawal, all additional agreements will be dissolved by law.

Article 9: obligations of the entrepreneur in case of withdrawal

If the entrepreneur enables the consumer's withdrawal notification electronically, he will immediately send a confirmation after receipt of this notification. The entrepreneur will reimburse all payments by the consumer, including any delivery costs billed by the entrepreneur for the returned product, within 14 days following the day on which the consumer notifies him the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait to refund until he receives the product or till the consumer demonstrates that he has returned the product, which time is earlier. The entrepreneur uses the same means of payment that the consumer used for a refund, unless the consumer agrees to another method. The refund is free of charge for the consumer. If the consumer has chosen for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to refund the additional costs for the more expensive method.

Article 10: exclusion of the right of withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur clearly stated this in the offer, although in time for conclusion of the agreement: Products or services whose price is subject to changes in the financial market on which the entrepreneur does not influence and which may be within the withdrawal period agreements concluded during a public auction. A public auction means a sales method in which products, digital content and / or services are offered by the entrepreneur to the consumer who is personally present or gets the possibility of personally presence and understanding this management. Successful bidder is obligatory to purchase the products, digital content and / or services; service agreements, after full performance of the service, but only if;

Implementation started with the express previous consumer consumer; and

The consumer has declared that he loses his right of withdrawal once the entrepreneur has fully performed the agreement;

package travel as referred to in article 7: 500 bw and passenger transport agreements; service agreements for the provision of accommodation, if the agreement provides for a certain date or period of performance and other than for residential purposes, freight transport, car rental services and catering; agreements relating to leisure performance, if the agreement provides a certain date or period of performance them; products manufactured according to consumer specifications, that are not prefabricated and manufactured on the basis of an individual choice or decision of the consumer, or that are clearly intended for a specific person; products that spoil quickly or have a limited shelf life; sealed products that are not suitable to be returned for health protection or hygiene reasons and whose seals has been broken after delivery; products that have been mixed with other products after delivery by their nature; alcoholic beverages on which the price has been agreed at the conclusion of the agreement, but which can only be delivered after 30 days, and on which the actual value depends on market switches on the entrepreneur's effect; sealed audio, video recordings and computer programmature, where the seal is broken after delivery; newspapers, magazines or magazines, excluding subscriptions thereof; the delivery of digital content other than on a material support, but only if:

Implementation started with the express previous consumer consumer; and

The consumer has declared that this will lose his right of withdrawal.