F.A.Q.

You will receive a confirmation mail as soon as your order has been received.

As soon as you have received your 'dispatch confirmation' email with your tracking number, you will know that it has left our store on this date. With this tracking number you will be able to track your package.

You do not need to create an account to place an order. However when registering an account you will not have to fill in your address details in the future and you will always be able to check your order history as well as your current order process. Furthermore, pl-line works with a points system for returning customers. For each €20,00 spent by returning customers, they'll earn 1 point, if customers reach the amount of 50 points, pl-line will reward the customer with a voucher worth €50,00. These points run parralel with the in-store purchases.

* this value cheque is not exchangeable on sale items.

If you return your item within 14 days afther recieving, you can return your order without any problem. Please follow the steps below:

1. Download our return form and complete it as fully as possible.
2. Pack the product securely. In most cases, you can use the original box. Please make sure to include the completed return form.
3. The item must be unwown and returned in its original condition, with all original tags attached.
4. send the product(s) to the following addres:

PL-Line
Bredestraat 7a01
6211HA Maastricht
The Netherlands

Once we receive your return, we will inspect and process it. After your return has been processed, you will receive a confirmation by email. This is usually completed within 1–2 business days after we receive your return.

• American Express
• Apple Pay
• Bancontact
• Google Pay
• Ideal/weiro
• Klarna
• Paypal
• Shop payments
• Visa
• Mastercard

Pl-line is not responsible for the shipping of the returned products nor the costs thereof. We recommend that you always send the returns by registered mail.

please send your track and trace to webshop@pl-line.com

If we receive the product in good order, a refund will be granted within 5 business days. You will always receive email about this. Depending on your bank, it may take a few days after receipt of the refund confirmation via mail.

Orders placed before 1pm monday to friday will be shipped the same day. If you place an order with us during the weekend, it will be shipped this monday. Ups collects our packages every working day before closing. If no shipping status yet available, please try again later. This does not mean that your order was not shipped unless otherwise communicated. Ups does everything they can to update the shipping status of each package as quickly and carefully as possible.

This is of course possible. In your order you will find our return form, please fill it in and indicate if you want to exchange or finally return the product. The product must be returned within 14 days and be unworn condition. Pl-line is not responsible for the shipping of the returned products or the costs thereof. We recommend that you always send the returns by registered mail.

Return address:
PL-Line
Bredestraat 7
6211HA Maastricht
The Netherlands

please send the track and trace to webshop@pl-line.com

We ship worldwide and use the service of UPS. Shipping costs are indicated during the ordering process. For orders outside the EU taxes and duties can be charged for the buyer.