ORDER BEFORE 13:00, SHIPPED THE SAME DAY
FREE SHIPPING WITHIN THE NETHERLANDS AND BELGIUM
SHIP TO:

Customer service

FAQ

  • ONLINE SHOPPING
    • DID MY ORDER GO THROUGH?

       

      YOU WILL RECEIVE A CONFIRMATION MAIL AS SOON AS YOUR ORDER HAS BEEN RECEIVED.

       

    • HOW DO YOU KNOW THAT YOUR PACKAGE HAS BEEN SENT?

      AS SOON AS YOU HAVE RECEIVED YOUR 'DISPATCH CONFIRMATION' EMAIL WITH YOUR TRACKING NUMBER, YOU WILL KNOW THAT IT HAS LEFT OUR STORE ON THIS DATE. WITH THIS TRACKING NUMBER YOU WILL BE ABLE TO TRACK YOUR PACKAGE.

    • DO I NEED AN ACCOUNT TO PLACE AN ORDER?

      YOU DO NOT NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER. HOWEVER WHEN REGISTERING AN ACCOUNT YOU WILL NOT HAVE TO FILL IN YOUR ADDRESS DETAILS IN THE FUTURE AND YOU WILL ALWAYS BE ABLE TO CHECK YOUR ORDER HISTORY AS WELL AS YOUR CURRENT ORDER PROCESS. FURTHERMORE, PL-LINE WORKS WITH A POINTS SYSTEM FOR RETURNING CUSTOMERS. FOR EACH €20,00 SPENT BY RETURNING CUSTOMERS, THEY'LL EARN 1 POINT, IF CUSTOMERS REACH THE AMOUNT OF 50 POINTS, PL-LINE WILL REWARD THE CUSTOMER WITH A VOUCHER WORTH €50,00. THESE POINTS RUN PARRALEL WITH THE IN-STORE PURCHASES.

      * THIS VALUE CHEQUE IS NOT EXCHANGEABLE ON SALE ITEMS. 

       

    • HOW DO I RETURN AN ITEM?

      WE GLADLY WILL REFUND YOU ANY PURCHASE MADE WITHIN 14 WORKING DAYS FROM RECEIPT. ALL RETURNS MUST BE SENT VIA REGISTERED MAIL IN THEIR ORIGINAL CONDITION, TO THE ADDRESS BELOW:

      PL-LINE 7A
      BREDESTRAAT
      6211HA MAASTRICHT
      THE NETHERLANDS

      WE WILL REFUND ANY COSTS THAT YOU HAVE PAID TO US WITH THE EXCEPTION OF POSTAGE AND PACKING. ONLY PRODUCTS THAT ARE IN THEIR ORIGINAL CONDITION WILL BE REFUNDED, THIS WILL NOT APPLY IF THE ITEMS HAVE BEEN WORN OR WASHED. IN THIS CASE WE RESERVE THE RIGHT TO RETURN THE GOODS TO THE CUSTOMER AT THEIR OWN COST.

    • WHICH PAYMENT METHODS ARE OFFERED?

      ALL PAYMENTS ARE CHECKED BY OUR PAYMENT PROVIDER MULTISAFEPAY. WE OFFER ALL PAYMENT METHODS LISTED AT THE BOTTOM OF THE PAGE. FOR MORE INFORMATION GO TO "SECURE PAYMENT ENVIRONMENT".

  • DELIVERY AND RETURNS
    • WHO IS RESPONSIBLE FOR THE SHIPPING COSTS OF THE RETURNS?

      PL-LINE IS NOT RESPONSIBLE FOR THE SHIPPING OF THE RETURNED PRODUCTS NOR THE COSTS THEREOF. WE RECOMMEND THAT YOU ALWAYS SEND THE RETURNS BY REGISTERED MAIL.

    • WHEN WILL I RECEIVE THE MONEY ON MY RETURNED ORDER?

      IF WE RECEIVE THE PRODUCT IN GOOD ORDER, A REFUND WILL BE GRANTED WITHIN 5 BUSINESS DAYS. YOU WILL ALWAYS RECEIVE EMAIL ABOUT THIS. DEPENDING ON YOUR BANK, IT MAY TAKE A FEW DAYS AFTER RECEIPT OF THE REFUND CONFIRMATION VIA MAIL.

    • WHEN WILL MY ORDER WILL BE SHIPPED?

      ORDERS PLACED BEFORE 1PM MONDAY TO FRIDAY WILL BE SHIPPED THE SAME DAY. IF YOU PLACE AN ORDER WITH US DURING THE WEEKEND, IT WILL BE SHIPPED THIS MONDAY.

      UPS COLLECTS OUR PACKAGES EVERY WORKING DAY BEFORE CLOSING. IF NO SHIPPING STATUS YET AVAILABLE, PLEASE TRY AGAIN LATER. THIS DOES NOT MEAN THAT YOUR ORDER WAS NOT SHIPPED UNLESS OTHERWISE COMMUNICATED. UPS DOES EVERYTHING THEY CAN TO UPDATE THE SHIPPING STATUS OF EACH PACKAGE AS QUICKLY AND CAREFULLY AS POSSIBLE.

    • CAN I RETURN A PRODUCT?

      THIS IS OF COURSE POSSIBLE. IN YOUR ORDER YOU WILL FIND OUR RETURN FORM, PLEASE FILL IT IN AND INDICATE IF YOU WANT TO EXCHANGE OR FINALLY RETURN THE PRODUCT.

      THE PRODUCT MUST BE RETURNED WITHIN 14 DAYS AND BE UNWORN CONDITION. PL-LINE IS NOT RESPONSIBLE FOR THE SHIPPING OF THE RETURNED PRODUCTS OR THE COSTS THEREOF. WE RECOMMEND THAT YOU ALWAYS SEND THE RETURNS BY REGISTERED MAIL.

      RETURN ADDRESS:

      PL-LINE
      BREDESTRAAT 7
      6211 HA MAASTRICHT
      THE NETHERLANDS

    • HOW WILL MY ORDER BE SHIPPED AND HOW MUCH ARE THE COSTS?

      WE SHIP WORLDWIDE AND USE THE SERVICE OF UPS. SHIPPING WITHIN THE NETHERLANDS IS FREE. SHIPPING COSTS FOR OTHER COUNTRIES ARE INDICATED DURING THE ORDERING PROCESS.

  • SECURE PAYMENT ENVIRONMENT
    • SECURE PAYMENT ENVIRONMENT


      ALL PAYMENTS ARE TRANSFERRED BY PL-LINE TO MULTISAFEPAY. MULTISAFEPAY IS A PAYMENT PROVIDER THAT PROVIDES THE CUSTOMER WITH A SECURE PAYMENT ENVIRONMENT TO CHECK OUT ORDERS EASILY AND TRUSTED. YOUR DATA WILL NOT BE VISIBLE TO PL-LINE AND FULLY PROTECTED.

      MULTISAFEPAY OFFERS DIFFERENT PAYMENT METHODS SUCH AS: IDEAL, PAYPAL, VISA, BANCONTACT / MISTER CASH, MASTERCARD, MAESTRO AND MORE.

      DUTCH CUSTOMER: AS A DUTCH CUSTOMER YOU BEST CHOOSE IDEAL. BY INDICATING YOU WANT TO PAY WITH IDEAL, YOU WILL BE RELATED TO THE EVEN SECURE PAYMENT ENVIRONMENT OF YOUR OWN BANK AFTER CHOOSING YOUR BANK. HERE YOU MUST COMPLETE PAYMENT USING THE KNOWN INTERNET BANKING.

      BELGIAN CUSTOMER: BELGIAN CUSTOMERS CAN USE THE CONFIDENTIAL PAYMENT METHOD BANCONTACT / MISTERCASH, SIMILAR TO THE DUTCH IDEAL. THEREFORE, SIMILAR EXPLANATION. BY INDICATING THAT YOU WANT TO PAY WITH BANCONTACT, YOU WILL BE DIRECTED TO THE ALSO SECURE PAYMENT ENVIRONMENT OF YOUR OWN BANK AFTER CHOOSING YOUR BANK. HERE YOU MUST COMPLETE PAYMENT USING THE KNOWN INTERNET BANKING.

      OTHER PAYMENT METHODS

      PAYPAL: PAYPAL IS A SECURE WAY TO MAKE PAYMENTS ONLINE WITHOUT SHARING DATA. THIS BECAUSE PAYPAL REQUESTS FOR LINKING A BANK ACCOUNT OR CREDIT CARD WHEN CREATING A PAYPAL ACCOUNT. LOG IN WITH THIS ACCOUNT AND PAY WITHIN A FEW CLICKS.

      CREDIT CARDS: WITH ANY CREDIT CARD, YOU MUST ENTER THE 13 TO 16 DIGIT CODE AS WELL AS THE NAME, EXPIRY DATE AND THE CVV OR VALIDATION CODE. THIS STANDS ON THE BACK OF THE CREDIT CARD. DEPENDING ON THE ISSUER OF THIS CREDIT CARD, YOU MAY STILL NEED TO USE YOUR READER.

  • PRICAVY & COOKIES
    • PRICAVY & COOKIES

      PRIVACY & COOKIES
      WE TAKE YOUR PRIVACY VERY SERIOUSLY. ALL CUSTOMER DATA IS STORED AND PROCESSED BY PL-LINE.COM ONLY IN ACCORDANCE WITH THE RELEVANT DATA PROTECTION LEGISLATION. IN OTHER WORDS: PERSONAL DATA IS COLLECTED, STORED AND USED ONLY TO PROCESS YOUR ORDER, OR IF YOU HAVE EXPRESSLY CONSENT TO THIS. ADDRESSES AND DATA ARE ALSO COLLECTED, STORED AND USED FOR INTERNAL MARKETING PURPOSES. WE DO NOT RETAIN PERSONAL DATA LONGER THAN IT IS ABSOLUTELY NECESSARY.
      IN THE EVENT YOU DON'T WISH YOUR PERSONAL DATA TO BE USED, PROCESSED AND SENT FOR MARKETING PURPOSES, YOU CAN INFORM US ABOUT IT BY POST OR BY EMAIL, VIA PRIVACY@PL-LINE.COM. PLEASE NOTE THAT THIS DOES NOT APPLY TO THE DETAILS NECESSARY FOR PROCESSING YOUR ORDER. AFTER WE RECEIVE YOUR MESSAGE, WE WILL ONLY USE, PROCESS AND SEND YOUR DATA FOR THE LATEST PROCESSING. IN ADDITION, YOUR INFORMATION WILL NOT BE USED FOR ADVERTISEMENTS.
      WE DO NOT TRANSFER PERSONAL INFORMATION TO THIRD PARTIES, EXCEPT PL-LINE.COM SUBCONTRACTORS, WHO REQUIRE THE TRANSFER OF DATA TO PROCESS THE ORDER. IN THESE CASES THE SCOPE OF THE DATA TRANSFER IS HOWEVER LIMITED TO THE MINIMUM REQUIRED.
      IN ADDITION, PL-LINE.COM USES COOKIES THAT ARE USED WHEN THE SESSION IS OVER (“TRANS-SESSION COOKIES”). THE PURPOSE OF THESE COOKIES IS TO MAKE OUR OFFERING MORE USER-FRIENDLY, MORE EFFECTIVE AND EVEN MORE TARGETED. THESE DATA FILES, FOR EXAMPLE, ALLOW YOU TO VIEW INFORMATION ON OUR WEBSITE WHICH YOU ARE NOT SPECIFICALLY INTERESTED IN. THE ONLY PURPOSE IS TO CUSTOMIZE OUR OFFERING TO THE NEEDS OF OUR CUSTOMERS AND MAKE THE SURFING AS COMFORTABLE AS POSSIBLE.
      PL-LINE.COM USES GOOGLE'S REMARKETING FEATURE FOR ITS WEBSITE. THIS FEATURE GETS WE THE POSSIBILITY TO DISPLAY TEXT AND DISPLAY ADVERTISEMENTS IN THE GOOGLE CONTENT NETWORK ONLY TO USERS WHO HAVE VIEWED PL-LINE.COM PREVIOUSLY. GOOGLE'S USE OF COOKIES MAY BE DISABLED BY THE USER WHEN YOU VISIT THE GOOGLE WEBSITE AND DISABLE GOOGLE ADS.
      THIS WEBSITE USES GOOGLE ANALYTICS, A WEB ANALYTICS SERVICE PROVIDED BY GOOGLE, INC. (“GOOGLE”). GOOGLE ANALYTICS USES “COOKIES”, WHICH ARE TEXT FILES POSTED ON YOUR COMPUTER, THAT HELP A WEBSITE ANALYZE HOW USERS USE THE WEBSITE. THE INFORMATION THAT THE COOKIE GENERATES ABOUT YOUR USE OF THE WEBSITE WILL BE TRANSMITTED TO AND STORED BY GOOGLE ON SERVERS IN THE UNITED STATES.
      IF IP ANONIMIZATION IS ACTIVATED ON THIS WEBSITE, YOUR IP ADDRESS WILL BE ABBREVIED WITHIN THE AREA OF MEMBER STATES OF THE EUROPEAN UNION OR OTHER PARTIES TO THE AGREEMENT ON THE EUROPEAN ECONOMIC AREA. ONLY IN EXCEPTIONAL CASES WILL THE ENTIRE IP ADDRESS BE TRANSFERRED TO A GOOGLE SERVER IN THE US AND TRIMMED FIRST. THE IP ANONIMIZATION IS ACTIVE ON THIS WEBSITE.

      GOOGLE WILL USE THIS INFORMATION ON BEHALF OF THE OPERATOR OF THIS WEBSITE, TO EVALUATE YOUR USE OF THE WEBSITE, AND FOR COMPILE REPORTS ABOUT THE WEBSITE ACTIVITY FOR WEBSITE OPERATORS AND TO PROVIDE OTHER SERVICES RELATED TO THE WEBSITE ACTIVITY AND THE INTERNET USE.

      THE IP ADDRESS THAT YOUR BROWSER TRANSFERS WITHIN THE SCOPE OF GOOGLE ANALYTICS IS NOT ASSOCIATED WITH OTHER DATA HELD BY GOOGLE. YOU MAY REFUSE THE USE OF COOKIES BY SELECTING THE CORRECT SETTINGS ON YOUR BROWSER BUT PLEASE NOTE THAT IF YOU DO THIS YOU WILL NOT BE ABLE TO USE THE FULL FUNCTIONALITY OF THIS WEBSITE. YOU CAN ALSO CHOOSE NOT TO BE TRACKED BY GOOGLE ANALYTICS WITH EFFECT FOR THE FUTURE, BY DOWNLOADING AND INSTALLING GOOGLE ANALYTICS OPT-OUT BROWSER ADDON FOR YOUR CURRENT WEB BROWSER: HTTP://TOOLS.GOOGLE.COM/DGALTO ? HL = EN.

  • TERMS AND CONDITIONS